Refund Policy
Refund & Return Policy
At Velora Essence, your satisfaction is our top priority. If you are not satisfied with the fragrance you purchased, you can easily request a return — no questions asked.
14-Day Easy Return Guarantee
Customers can return any product within 14 days of receiving their order if they do not like the fragrance.
Simply contact us through WhatsApp, and our support team will guide you through the quick return process.
How to Request a Return
To initiate a return, message us on WhatsApp at:
Our team will respond promptly and provide instructions for sending back the product.
Refund Processing
After we receive the returned item, your refund will be processed within 2–5 business days through your original payment method.
Shipping charges (if any) are non-refundable.
Notes
- Product must be returned with its original packaging.
- Refund applies even if the customer simply does not like the fragrance.
- No hidden conditions or complicated steps.
Need Help?
We're always here for you. Feel free to contact us on WhatsApp for any questions regarding returns.
For returning the package contact us on WhatsApp
+92 333 4030843