Privacy Policy

Last Updated: December 2025

At Velora Essence, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make a purchase, or interact with us. By using our website, you agree to the practices described below.

1. Information We Collect

A. Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Shipping & billing address
  • Payment details (we do NOT store card info)
  • Order details
  • Customer service messages

B. Information Collected Automatically

We may automatically collect:

  • IP address
  • Device information
  • Browser type
  • Cookies
  • Pages visited
  • Time spent on site
  • Referring site

C. Cookies

Cookies help improve your browsing experience by remembering preferences, analyzing performance, and showing relevant ads. You may disable cookies anytime in your browser settings.

2. How We Use Your Information

We use your information to:

  • Process and deliver orders
  • Send order confirmations & updates
  • Provide customer support
  • Improve website experience
  • Prevent fraud and ensure secure transactions
  • Send marketing messages (if subscribed)
  • Ensure legal compliance

We do not sell or rent your personal information.

3. Sharing Your Information

We may share your information with trusted third parties for business purposes:

A. Service Providers

  • Shopify (store platform)
  • Payment processors
  • Courier & delivery services
  • Email marketing tools
  • Analytics tools (Google, Meta Pixel)

B. Legal Requirements

We may disclose data if required to comply with laws, legal requests, or to protect our business and customers.

4. Data Security

We use industry-standard security measures, including encryption and secure servers. While no method is 100% secure, we take every reasonable step to safeguard your information.

5. Your Rights

You may have the right to:

  • Access your personal data
  • Request deletion or correction
  • Opt out of marketing communications
  • Disable cookies
  • Request a copy of stored data

6. Marketing Communication

If you subscribe to our newsletter or SMS alerts, you may receive updates about promotions and new launches. You can unsubscribe anytime via email footer links or SMS reply options.

7. Third-Party Links

Our site may contain links to other websites. We are not responsible for their content or privacy practices.

8. Children's Privacy

We do not knowingly collect information from children under 13. If you believe a child has shared data with us, please contact us to request removal.

9. Data Retention

We retain your information only as long as needed for order processing, support services, and legal obligations.

10. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will always be posted on this page.

11. Contact Us

If you have questions or requests related to your data, you can contact us at:

📩 Email: veloraessencepk@gmail.com
🌐 Website: www.veloraessence.pk